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Running a successful tanning salon means keeping your commercial sunbeds in perfect working order. One of the most important tools available to operators is the Ergoline error code system. These error codes quickly alert you to technical problems – from overheating to faulty sensors – and help you decide whether a simple reset will do the job or whether you need a professional engineer.

In this updated 2025 guide, we cover both legacy Ergoline models (using E-codes) and the latest Ergoline E IV units (Lightvision, Bluevision, Fusion and Vitality etc.) which now display a new #-code system. This makes the guide the most complete reference for UK salon owners.

In the UK, professional tanning salons follow strict safety standards, supported by The Sunbed Association, to ensure reliable and safe equipment operation

Ergoline Error Codes – Old (E-codes) and New Format (#-codes)

Legacy format (E-codes)

LegaThe legacy Ergoline error codes (E001–E204) are used in almost all Ergoline sunbeds manufactured from the Classic 600 (E I generation) through to the Prestige 1600 (E III+ generation).
This includes many of the most popular models still operating in UK tanning salons:

• Classic series (e.g. Classic 600)
• Evolution series
• Excellence series
• Avantgarde series
• Affinity series
• Passion and Inspiration series
• Sunrise (earlier generations)
• Prestige 990/1100 models up to Prestige 1600

These models display error messages in the format: E001, E010, E040, E041, and similar

Complete Ergoline Error Codes 2025 Table – (E codes)

Error code – Fault description	Remedy – Solution
E001 Condensation tank full (Fault display only possible with the original condensation tank)	Empty the condensation tank.
E002 Condensation pump fault/Condensation water seepage E003 Air conditioning system (device cooling ) over pressure switch E004 Pressure controller +B24 air conditioning pressure exceeded E005 Climatronic temperature sensor (air conditioning system) E006 Temperature sensor: Body air E010 Temperature limiter facial tanner E011 Canopy temperature limiter E012 Base temperature limiter E013 Temperature sensor: Canopy outlet air E014 Temperature sensor: Supply air E015 Temperature sensor: Device cooling air circulation E016 Temperature sensor: Air conditioning condenser E017 Temperature sensor circulation air, air inlet E018 Temperature of UV low pressure lamps lower than ambient temperature E019 Temperature of UV low pressure lamps at least 30 °C higher than ambient temperature E020 Filter panel rear and middle canopy facial tanner (FT1 & FT2) E021 Filter panel front facial tanner	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E022 Filter panel facial tanner in side section E023 Filter panel facial tanner canopy and side E024 Filter panel facial tanner in canopy 	Check the filter panels are correctly seated.
E025 Filter panel facial tanner rear, middle and front as well as side section E026 Filter panel facial tanner 5-12 E027 Filter panel rear facial tanner E028 Filter panel middle facial tanner E029 Time overrun monitoring the high pressure units E030 Panel switch canopy acrylic cover (for the Ergoline Avantgarde with decorative panel)	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E030 Vertical tanner: Safety switch on the 2 left doors	Check doors
E031 Wafer switch: Plexiglass bed base or well base	Check whether the plexiglass bed base and the well are correctly locked.
E031 Vertical tanner: Safety switch on the 2 right doors	Check doors.
E032 Panel switch acrylic covers canopy/base (Ergoline Premium: shoulder tanner, tank, front panel)	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E034 Panel switch acrylic cover canopy/side section/base/shoulder tanner/base tank	Check whether the acryliccovers canopy/side section/base/shoulder tanner and the tank are correctly closed/locked.
E035 Panel switch acrylic cover canopy/side section/base/shoulder tanner	Check whether the acryliccovers canopy/side section/shoulder tanner are correctly closed/ locked.
E036 Panel switch acrylic cover base or base tank E037 Panel switch acrylic cover canopy/side section Check whether the acrylic cover canopy/side section are correctly closed/locked. 	Check whether the tank is correctly locked.
E038 Safety switch base and tank	Check whether the base and tank are correctly closed/locked.
E039 Safety switch shoulder tanner E040 Air flow switch does not switch on with the fan running E041 Air flow switch does not switch off 1 minute after switching off of the fan E042 Warning, raising of the minimum speed of the main fan by 10 % E050 Safety switch: Front panel E051 Safety switch: Rear panel E052 Fault: Opening mechanism on the reflector arm (end position not reached within 45 seconds) E053 Safety switch UV high pressure lamps in the head area E054 Safety switch UV high pressure lamps in the foot area E055 Fault (temperature limiter) Facial tanner 1 front E056 Fault (temperature limiter) Facial tanner 2 rear E057 Fault (temperature limiter) Facial tanner front E058 Fault (temperature limiter) Facial tanner middle E059 Fault (temperature limiter) Facial tanner rear E060 Fault (temperature limiter) Facial tanner side section E061 Panel switch canopy acrylic cover, decorative trim panel or temperature limiter E062 Panel switch acrylic cover base/side section E063 Panel switch acrylic cover side section has triggered E064 Panel switch decorative trim panel has triggered E065 Panel switch canopy acrylic cover has triggered E066 Fault acrylic glass panel canopy and/or temperature fuse E070 Fault (temperature limiter) High pressure unit 1 * E071 Fault (temperature limiter) High pressure unit 2 * E072 Fault (temperature limiter) High pressure unit 3 * E073 Fault (temperature limiter) High pressure unit 4 * E074 Fault (temperature limiter) High pressure unit 5 * E075 Fault (temperature limiter) High pressure unit 6 * E076 Fault (temperature limiter) High pressure unit 7 *	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E077 Fault (temperature limiter) High pressure unit 8 *	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E078 Fault (temperature limiter) High pressure unit 9 *	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E079 Fault (temperature limiter) High pressure unit 10 *	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E080 Fault (temperature limiter) High pressure unit 11 * E081 Fault (temperature limiter) High pressure unit 12 * E082 Fault (temperature limiter) High pressure unit 13 * E083 Fault (temperature limiter) High pressure unit 14 * E084 Fault (temperature limiter) High pressure unit 15 * E085 Fault (temperature limiter) High pressure unit 16 *	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E086 Monitor switched off by overheating protection	Allow monitor to cool for approx. 2 hours. Then restart MULTIVISION box.
E090 Exceeding of the emergency shut-down time E091 Equipment bus fault E092 Wiring or voltage fault in the safety circuits E095 Auxiliary controller E097 Voltage error 5V electronics E098 Voltage error 12V electronics E099 Voltage error 24V electronics E100 Exceeding of the emergency shut-down time E101 Equipment bus fault E102 Wiring or voltage fault in the safety circuits	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E103 Fault in the music unit CD-/Chip- or drive fault	Check whether the CDs or the chip are correctly inserted/present.
E104 Chip card incorrectly inserted, defective or of the incorrect type, expired	/Check for correct seating of the chip card. Check the remaining operating time of the UV lamps and the operating hours.
E105 Auxiliary controller E106 Heating controller E107 Controller facial tanner regulation E108 Speed control 1 E109 Speed control 2 E110 Ergoline / Sunangel / Beauty Angel Controller AQUA FRESH (AQUA SYSTEM) and AROMA Soltron Controller VITALIZER (AQUA SYSTEM) and AROMA E111 Audio amplifier E112 Channel selection E113 Real time clock E114 Parameter memory/device pass certificate E115 Electronic ballast controller E116 Controller high pressure units regulation E117 No data transfer between sunbed and MULTIVISION box 	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E118 No data transfer between sunbed and MULTIVISION box	Check for correct seating of plug connections to the MULTIVISION box
E119 Display unit missing or not ready for operation	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E120 Sensor missing or not ready for operation	Check that the sensor is present and correctly connected to the base station. Check the power supply to the base station.
E121 Sensor must be calibrated	Calibrate the sensor (see instruction manual).
E122 Sensor calibration failed, sensor defective/dirty/	Check and clean the sensor window. Refit the sensor in the base station. Repeat this process if necessary. Then recalibrate the sensor (see sunbed instruction manual). Check to see if the correct calibration surface was used. The calib- ration surface must not be soiled.
E123 Plausibility test fails (sensor defective/dirty, base station defective/dirty)	Check and clean the sensor window and the base station. Refit the sensor in the base sta tion. Check that the sensor is correctly seated in the base station. Repeat this process if necessary. If plausibility testing is not successful, the sensor must be calibrated (see sunbed instruc- tion manual).
E124 Sensor faulty E125 Internal sensor error 	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E126 One or more mains power supply phases are missing 	Check the main fuse.
E128 Tanning interrupted because of low voltage	Confirm the error and restart the device.
E130 Controller assembled wrongly E131 Data communication with auxiliary controller faulty E132 Start-up inspection of UV sources faulty E133 Switch function auxiliary controller rotation speed control E134 Rotation speed control fuse faulty E135 Rotation speed control power supply faulty E140 Main contactor does not switch on E141 Main contactor does not switch off E142 Switch cycle of main contactor faulty E143 Coin box inputs different E150 Fault in the high pressure units (1-3) in series [A] (filter panels, temperature limiter) ** E151 Fault in the high pressure units (4-6) in series [A] (filter panels, temperature limiter) ** E152 Fault in the high pressure units (7-9) in series [B] (filter panels, temperature limiter) ** E153 Fault in the high pressure units (10-12) in series [B] (filter panels, temperature limiter) ** E154 Fault in the high pressure units (13-15) in series [C] (filter panels, temperature limiter) ** E155 Fault in the high pressure units (16-18) in series [C] (filter panels, temperature limiter) ** E156 Fault in the high pressure units (19-21) in series [D] (filter panels, temperature limiter) ** E157 Fault in the high pressure units (22-24) in series [D] (filter panels, temperature limiter) ** E158 Fault in the high pressure units (25-27) in series [E] (filter panels, temperature limiter) **	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E159 Fault in the high pressure units (28-30) in series [E] (filter panels, temperature limiter) **	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E160 Panel switch of the acrylic cover (1-6) in series [A] **	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E161 Panel switch of the acrylic cover (7-12) in series [B] **	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E162 Panel switch of the acrylic cover (13-18) in series [C] ** E163 Panel switch of the acrylic cover (19-24) in series [D] ** E164 Panel switch of the acrylic cover (25-30) in series [E] ** E165 Fault in the high pressure units (1-3) (filter panels, temperature limiter), Panel switch of the acrylic cover *** E166 Fault in the high pressure units (5-7) (filter panels, temperature limiter), Panel switch of the acrylic cover *** E167 Fault in the high pressure unit (4) (filter panels, temperature limiter) *** E168 Fault in the high pressure unit (8) (filter panels, temperature limiter) *** E170 No voltage to the fan inputs on the control board E190 Missing languages in control unit E191 Missing languages in audio controller E192 Timer mode active E199 Fatal error E200 Fault with the fan on the electronics mount E201 Faulty program	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance.
E202 Error during software update	Repeat the update process.
E203 Faulty Voice Guide	Repeat the update process.
E204 Operator identification missing	Contact Best Sunbeds Service Department on 01865 718485 for professional assistance

New format (#-codes)

With the introduction of the E IV generation, Ergoline implemented a new error code system.
This applies to the latest premium models, including:

• Lightvision
• Bluevision
• Fusion
• Vitality

These sunbeds use error codes in the updated format: #0100, #0201, #0410, and others.

Many of the new codes directly correspond to older ones. For example, E010 (temperature limiter canopy) now appears as #0100 on the new devices.

Foreword

Starting with software package “20”, we have updated the error messages.

The benefits are:

• Reduced impact of error messages on studio operations.
• Fewer irritations for the user.
• More detailed information for customer service.

Error messages are categorised into different types of faults, which are shown as follows:

Group 1 → Faults

These messages interrupt a tanning session for as long as their condition is active.
They generate a neutral information screen and can be viewed via the info symbol in the top left corner of the display while they are active.
They are logged in the system history and shown on the service PC.
Current (active) faults can be read out via the “i” symbol on the display.

Group 2 → Blind Messages

These messages are stored and remain visible on the service PC for as long as they are active.
They are not displayed on the device itself.

Group 3 → Warning

Messages in this category do not interrupt a tanning session, however, they may deactivate certain comfort functions while they are active.
On the device, they are only shown as an information symbol in standby mode.
They are stored in the history and displayed on the service PC.

Group 4 → Confirmation

These messages correspond to the Error category.
However, once the condition has been resolved, they continue to be displayed as an information symbol until they are acknowledged.
A new tanning session can be started even without confirmation.
These messages are also stored in the history and displayed on the service PC.

Complete Ergoline Error Codes 2025 Table – (#-codes)

If you ever face recurring issues, contact Best Sunbeds Service Department. We are one of the very few companies in the UK equipped with specialist Ergoline Dongle diagnostic tools and factory-trained engineers – ensuring your tanning salon stays in perfect working order